Why are there different prices for different stylists?
We have a wide variety of price levels to accommodate everyone's pocket book.  We have a skill certification / education  program that all of our technicians progress through.  As their skill, experience, and demand increase, they are promoted to the next price level.  We have price levels 2 through 9 with Academy levels being 2 and 3.   Academy level stylist are fully licensed and have completed the salon's basic training and are currently in the advanced graduate training program.   We are a salon that puts a high priority on continuing education. 

Are the prices the same for men, children, and senior citizens?
Yes.  We take the same great care for both sexes at all ages. 

What products do you sell and use at the salon?
We use and sell exclusively Aveda products because you deserve the very best. 

Are the Aveda products prices the same as in the mall stores?
Yes.  We carry the full line of Aveda hair, skin and make-up products. 

How far in advance should I book my appointment?
It depends on the stylist and the day and time you would like to come in.  Evening and Saturday appointments get filled the fastest.  We recommend pre-booking your next appointment at check-out before leaving the salon. 

What do I do if I need to cancel my appointment?
We realize that things happen.  If at all possible, please give us at least a 48 hour notice, so that someone else will have the opportunity take your time slot. Call or email the salon.

Can I cancel my appointment online?
No.  You must call 404-262-9499 during working hours of our booking center to cancel appointments or email us at salon@bobsteele.com . 

How much do I tip?
Tipping is never required but always appreciated.  Like restaurants, 10% to 20% is the norm. 

Can I add the tip on my credit card?
Yes.  You can add it to your credit card or give cash or check directly to the technicians.  You could also leave it with someone at guest relations, who will see that your technician receives it. 

What kind of training do your stylist receive?
Education is a high priority at the salon.  We have extensive classes on location, as well as some of the best hair artists in the industry teaching on a regular basis.  We also attend shows all over the world to bring back the latest looks for you. 

Do you sell or share information on my client file with others?
No.  Your information is kept private and is never shared with anyone outside the company. 

What forms of payment do you take?
We accept cash, check, traveler checks, Visa, Master Card, Discover Card, American Express, our gift cards and Aveda gift cards. 

Can I use your gift card at all Bob Steele Salon locations?
Yes.  You can purchase or use your gift card at all locations.  They can also be purchased online. 

Do you accept the Aveda gift card?
Yes.  We accept Aveda gift cards at all locations. 

Can I sign up and participate in the Aveda Pure Privilege program?
Yes.  You can do this at all of the Bob Steele Salon locations. 

How can I book my appointments online?
At your first visit to Bob Steele Salon, you will be given a login name and password.  On our website, take the tutorial on internet booking first.  If you forget your password, it will be emailed to you at login.  If you have any questions or problems with your login name or password, please call 404.262.9499.